Tech Support
Our specialised teams will put your customers’ issues to rest.
Human Touch in Technical Support
Qualified individuals trained on products, processes, procedures, and policies carrying out a friendly
and conversational diagnostic leading to an efficient and beneficial resolution is not easy to deliver.
We deploy here a whole suite of solutions to augment our champions. RPA, video chat diagnostic,
chatbots, experiential learning, increased span of control, detailed playbooks, Subject Matter
Experts: we have all the tricks to increase resolution rates whilst winning more promoters.
Deploy the Right Team Right
Workforce management is done differently at Digiservecorp Corporation We sure use best-in-breed WFM tools and practices supported by Real Time Analysts but we have also developed visualisation tools outputting interactive heatmaps for scenario planning, workload quantification, and financial estimates. The decision-making process can be cut down dramatically especially when managing a multi-site set-up.
Specialisation and Customer Experience
Routing according to specialisation in tech support is essential to quicker and more accurate resolutions. Our analytical solutions give us great visibility on how traffic can be routed most efficiently according to the skills available. Chatbots help us qualify traffic further in a seamless fashion for customers and in a more efficient way than IVRs of the past. Analytics point to opportunities for self-service wherever possible and our CX Consulting team will recommend digital solutions towards eliminating contacts as a result.
Basic comparison for calculating Inhouse-Outsource
One of key factor to do outsourcing is managing your cost. Our offering price also including all related cost due to contact center management. This is very cost effectively management model while your service also keep achive over standard.
Infrastructure
Infrastructure
Workstation/ IT support
Telephony
Facilities
In-House
100%
Outsource
100%
Supervisor/Manager
Supervisor/Manager
In-House
100%
Outsource
Included in cost per agent
Agent
Agent
In-House
100%
Outsource
100%
Quality Assurance
Quality Assurance
In-House
100%
Outsource
Included in cost per agent
HR support including
HR support including
Recruiting
Payroll
Benfits management
In-House
100%
Outsource
Included in cost per agent
