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Call Us: +66(0) 20368909

Tech Support

Our specialised teams will put your customers’ issues to rest.

Human Touch in Technical Support

Qualified individuals trained on products, processes, procedures, and policies carrying out a friendly
and conversational diagnostic leading to an efficient and beneficial resolution is not easy to deliver.
We deploy here a whole suite of solutions to augment our champions. RPA, video chat diagnostic,
chatbots, experiential learning, increased span of control, detailed playbooks, Subject Matter
Experts: we have all the tricks to increase resolution rates whilst winning more promoters.

Deploy the Right Team Right

Workforce management is done differently at Digiservecorp Corporation We sure use best-in-breed WFM tools and practices supported by Real Time Analysts but we have also developed visualisation tools outputting interactive heatmaps for scenario planning, workload quantification, and financial estimates. The decision-making process can be cut down dramatically especially when managing a multi-site set-up.

Specialisation and Customer Experience

Routing according to specialisation in tech support is essential to quicker and more accurate resolutions. Our analytical solutions give us great visibility on how traffic can be routed most efficiently according to the skills available. Chatbots help us qualify traffic further in a seamless fashion for customers and in a more efficient way than IVRs of the past. Analytics point to opportunities for self-service wherever possible and our CX Consulting team will recommend digital solutions towards eliminating contacts as a result.

Basic comparison for calculating Inhouse-Outsource

One of key factor to do outsourcing is managing your cost. Our offering price also including all related cost due to contact center management. This is very cost effectively management model while your service also keep achive over standard.

  • PACKAGES

Infrastructure

Infrastructure


 Workstation/ IT support

 Telephony

 Facilities


In-House

 100%


Outsource

 100%

Supervisor/Manager

Supervisor/Manager


In-House

 100%


Outsource

 Included in cost per agent

Agent

Agent


In-House

 100%


Outsource

 100%

Quality Assurance

Quality Assurance


In-House

 100%


Outsource

 Included in cost per agent

HR support including

HR support including


 Recruiting

 Payroll

 Benfits management


In-House

 100%


Outsource

 Included in cost per agent


Our Case Studies


Our Triumphs

 

 

Keep your tech support simple but efficient

GET IN TOUCH
+66(0) 20266323
[email protected]
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65/10-12 Chamnan Phenjati Business Centre,
Rama 9 Rd, Huai Khwang,Bangkok 10310

About

We like to be technology disruptions, we embrace the change that is occurring in business technology and challenge the status quo if it is holding business back.

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We like to be technology disruptors, we embrace the change that is occurring in business technology and challenge the status quo if it is holding business back.

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+66 (0) 20266323

  [email protected]

 65/10-12 Chamnan Phenjati Business Centre, Rama 9 Rd, Huai Khwang, Bangkok 10310