Call center outsourcing service
We are able to set up-scale up, multisize-multichannel contact center.
We offer for traditional call center (chat, email, social media, outbound service) or sourcing the team player for contact center.
STANDARD
STANDARD
Service agent
5 working days/8 hours per day
Weekly/mothly report
Ofiice space, equipment and infrastructure
ADVANCE
ADVANCE
Service agent
5 working days/8 hours per day
Weekly/mothly report
Ofiice space, equipment and infrastructure
Multi-channel contact center system (Call, Email, Chat, Social)
Automate daily report
Flexible working hour
PROFESSIONAL
PROFESSIONAL
Service agent
5 working days/8 hours per day
Weekly/mothly report
Ofiice space, equipment and infrastructure
Multi-channel contact center system (Call, Email, Chat, Social)
Automate daily report
Flexible working hour
Cloud CRM service
Support operation (QA, team supervisor, manager, project manager)
CX report and consultant
Basic comparison for calculating Inhouse-Outsource
One of key factor to do outsourcing is managing your cost. Our offering price also including all related cost due to contact center management. This is very cost effectively management model while your service also keep achive over standard.
Infrastructure
Infrastructure
Workstation/ IT support
Telephony
Facilities
In-House
100%
Outsource
100%
Supervisor/Manager
Supervisor/Manager
In-House
100%
Outsource
Included in cost per agent
Agent
Agent
In-House
100%
Outsource
100%
Quality Assurance
Quality Assurance
In-House
100%
Outsource
Included in cost per agent
HR support including
HR support including
Recruiting
Payroll
Benfits management
In-House
100%
Outsource
Included in cost per agent
