
Corporate training
We have customer service and customers management course which fit to operation and manager level. Such as service standard for customer service, service design, coaching, KPI and service matrix management.
Basic comparison for calculating Inhouse-Outsource
One of key factor to do outsourcing is managing your cost. Our offering price also including all related cost due to contact center management. This is very cost effectively management model while your service also keep achive over standard.
Infrastructure
Infrastructure
Workstation/ IT support
Telephony
Facilities
In-House
100%
Outsource
100%
Supervisor/Manager
Supervisor/Manager
In-House
100%
Outsource
Included in cost per agent
Agent
Agent
In-House
100%
Outsource
100%
Quality Assurance
Quality Assurance
In-House
100%
Outsource
Included in cost per agent
HR support including
HR support including
Recruiting
Payroll
Benfits management
In-House
100%
Outsource
Included in cost per agent