Customer Service
Focus on your business. We will take care
of your customers.
Your Growth Unhindered
We offer 24/7 customer engagement hubs supported by an extensive network of regional centres with talent proficient in 23 languages to cater not only to Asian and English-speaking markets but also many other popular markets in Asia
Scale Up Quickly
Our clients are in a hurry. They are growing so fast, their business is so dynamic, and that’s why they come to us. Similarly, we are able to attract quality talent at record speed. We leverage our
Augmented Recruitment platform combined with a massive team of recruiters and employer
branding specialists. Social media, job boards, and staff referral programmers have no secrets for us.
Scale Up Quickly
Customer demands and expectations are always changing and so must your customer experience. Perfect your customer journey with performance audits, data-driven strategies, and innovative technologies, delivered to you in one friendly package. Make one of our delivery centres your global Centre of Excellence and start experimenting.
STANDARD
STANDARD
Service agent
5 working days/8 hours per day
Weekly/mothly report
Ofiice space, equipment and infrastructure
ADVANCE
ADVANCE
Service agent
5 working days/8 hours per day
Weekly/mothly report
Ofiice space, equipment and infrastructure
Multi-channel contact center system (Call, Email, Chat, Social)
Automate daily report
Flexible working hour
PROFESSIONAL
PROFESSIONAL
Service agent
5 working days/8 hours per day
Weekly/mothly report
Ofiice space, equipment and infrastructure
Multi-channel contact center system (Call, Email, Chat, Social)
Automate daily report
Flexible working hour
Cloud CRM service
Support operation (QA, team supervisor, manager, project manager)
CX report and consultant
Basic comparison for calculating Inhouse-Outsource
One of key factor to do outsourcing is managing your cost. Our offering price also including all related cost due to contact center management. This is very cost effectively management model while your service also keep achive over standard.
Infrastructure
Infrastructure
Workstation/ IT support
Telephony
Facilities
In-House
100%
Outsource
100%
Supervisor/Manager
Supervisor/Manager
In-House
100%
Outsource
Included in cost per agent
Agent
Agent
In-House
100%
Outsource
100%
Quality Assurance
Quality Assurance
In-House
100%
Outsource
Included in cost per agent
HR support including
HR support including
Recruiting
Payroll
Benfits management
In-House
100%
Outsource
Included in cost per agent
