E-Commerce
We won’t let you drop when they shop.
Scale Quickly
Our tools and teams are designed to recruit top talent quickly. From competitive compensation and benefits strategies to intelligent sourcing using the latest social media channels combined with automation and augmented recruitment, we will help you meet those peaks that characterise e- commerce.
Omnichannel
Navigating across various communication channels is easier said than done. Chat, voice, email, WhatsApp, WeChat, and more requires different skills. Written and spoken in different styles. The combination of our selection process and our channel training will ensure your team is adept at navigating these skills and render the most efficient assistance to your shoppers. Not to mention multilingual capabilities 24/7.
Dealing with Change
You operate in a highly dynamic environment. We are ready to accommodate significant changes in schedules, processes, procedures, and policies. We are designed to be agile and to make quick decisions. Our platforms are adaptable, responsive, and completely customisable to your requirements.
Basic comparison for calculating Inhouse-Outsource
One of key factor to do outsourcing is managing your cost. Our offering price also including all related cost due to contact center management. This is very cost effectively management model while your service also keep achive over standard.
Infrastructure
Infrastructure
Workstation/ IT support
Telephony
Facilities
In-House
100%
Outsource
100%
Supervisor/Manager
Supervisor/Manager
In-House
100%
Outsource
Included in cost per agent
Agent
Agent
In-House
100%
Outsource
100%
Quality Assurance
Quality Assurance
In-House
100%
Outsource
Included in cost per agent
HR support including
HR support including
Recruiting
Payroll
Benfits management
In-House
100%
Outsource
Included in cost per agent
