Includes back office account setup, processing, adjudication and presentment; document management, data entry, workflow enablement, mailroom, and printing. Policy support includes premium reversals/charge backs, cancellations, payment reconciliation and beneficiary/policyholder updates. Persistency/retention includes renewal accounting, reinstatement of lapsed plans and revival accounting. Benefits management includes plan administration, additions/deletions of riders/amendments, surrenders/refunds, and maturity or survival benefits.
