Traveler Experience

November 18, 2022

By digiservecontent_admin

Customer experience impacts your brand, especially during crises. Our suite of complementary services and technology provide high impact, end-to-end concierge customer care. White glove services span customer life cycle management include: omni-channel optimization, multi-language/geo customer and loyalty programs, refunds/claims, social listening/engagement, journey mapping and consulting, voice of customer (VoC) analytics, and self-serve and IVR automation.

New Member Services

End-to-end member management solutions drive the member ecosystem with multi-channel support of prospects’ inquiries, enrollment and transition, member care and support and retention.

Revenue Cycle Management

Digiservecorp analytics-based assurance and knowledge-driven controllership functions provide single-point visibility into costs, resources, utilization, billing, and revenues.

Policy & Plans Administration

Includes back office account setup, processing, adjudication and presentment; document management, data entry, workflow enablement, mailroom, and printing.