OUR
SERVICE
OUR SERVICE
Service
Contact center
outsourcing service
We offer the professional contact center
teamc (chat, email, social media, outbound
service).We are able to set up or scale up,
multi size-multi channel contact centers.
Your Growth Unhindered
We offer 24/7 customer engagement hubs supported by an extensive network of regional centers with talent proficient in 8 languages to cater not only to Asian and English-speaking markets but also many other popular markets in Asia.
Scale Up Quickly
Our clients are in a hurry. They are growing so fast, their business is so dynamic, and that’s why they come to us. Similarly, we are able to attract quality talent at record speed. We leverage our Augmented Recruitment platform combined with a massive team of recruiters and employer branding specialists. Social media, job boards, and staff referral programmers have no secrets for us.
Scale Up Quickly
Customer demands and expectations are always changing and so must your customer experience. Perfect your customer journey with performance audits, data-driven strategies, and innovative technologies, delivered to you in one friendly package. Make one of our delivery centers your global Center of Excellence and start experimenting.
Basic comparison for calculating In House-Outsource
One of key factors to do outsourcing is managing your cost. Our offering price also including all related costs due to contact center management. This is a very cost effective management model while your service also keeps achieving over standard.
Monthly fee comparison with
our In-house team
| Infrastructure | Agent | Supervisor/ Manager | Knowledge and quality management (Trainer / Quality assurance specialist) | HR support including |
|---|---|---|---|---|
| - Workstation / IT support Telephony - Facilities | - | - | - | - Recruiting - Payroll - Benefits - Welfare management |
| In-House: 100% | In-House: 100% | In-House: 100% | In-House: 100% | In-House: 100% |
| Outsource : All inclusive in the cost | ||||
| Infrastructure | Agent | Supervisor/ Manager | Knowledge and quality management (Trainer / Quality assurance specialist) | HR support including |
|---|---|---|---|---|
| - Workstation / IT support Telephony - Facilities | - | - | - | - Recruiting - Payroll - Benefits - Welfare management |
| In-House: 100% | In-House: 100% | In-House: 100% | In-House: 100% | In-House: 100% |
| Outsource : All inclusive in the cost | ||||
Our Packages
We offer the very flexibility package based on client requirement.
You can expect the cooperate working team under the
professional manner to reach our commited SLAs.
We offer the very flexibility package based on client requirement. You can expect the cooperate working team under the professional manner to reach our commited SLAs.
People management
We offer many varity of choices to manage your CX team member. Including shared or dedicated both agents and support function such as team leader, trainer, quality management, project manager, workforace management, data anylyst and CX consulting
Continuous process improvement
in order to achieve the outstanding SLAs, not only the quality of service but also other perspective such as financial, customers and internal process, our team are mixed from many industries where can leverage and share the expereience and best practice form other industry to your business. Many action plans have already been proved with higher standard among other in the market.
Technology
To enhace the efficieny of cost and customer experience, our team will help you select and manage the suitable solution from many platforms over the world. We can share the best case to apply from your internal process to be more practical with best result.
24 hours services
50+ Managerial and support staffs
Digital first CX
keeping 92% CSAT level, a high score in the E-commerce industry!
High performer
quarantee
With 20 years of experienced team management in outsourcing services.
High performer
quarantee
With 20 years of experienced team management in outsourcing services.
Value your time
Fast deliver and accurate services.
Value your time
Fast deliver and accurate services.
Multiple languages
supporting Hub
8 languages support available across SEA region
Let’s see our client’s success!
We are the best superior of customer experience management with more than 20 years of working experiences.
Our Service
Live Chat and Admin Page Services
We specialize in CX operation management. We are willing to be a part of your team to improve the operation efficiency, cost controller, and NPS improvement. Shift your service standard to the next level.
Customer Service
Focus on your business. We will take care of your customers.
Content Moderation
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Our Service
Live Chat and Admin Page Services
We specialize in CX operation management. We are willing to be a part of your team to improve the operation efficiency, cost controller, and NPS improvement. Shift your service standard to the next level.
Customer Service
Focus on your business. We will take care of your customers.
Content Moderation
Content moderation helps create boundaries on what can be considered appropriate and inappropriate content.
Let’s start
Find out the price
for outsourcing
your customer
support to us
Find out the price for outsourcing
your customer support to us
