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Call Us: +66(0) 20368909

[email protected]

The future of customer experience is remote.

Our global [email protected] solution went live at the first hint of the COVID-19 outbreak, allowing us to move thousands of our staff home in a matter of days. Thanks to our COPC-certified management team, a strong policy, and experience, our results have been incredible. In under a month:

Customer Satisfaction rose from 88% to 91%
Web Designer
Quality Assurance Score increased from 87% to 94%
Web Designer
Absenteeism decreased by 50%
Web Designer

Keep CX running uninterrupted with a remote workforce

Tech for Home Offices.

  • Robotic process automation (RPA) for smoother operation
  • Encrypted voice delivery with VoIP
  • VPNs and Firewalls to ensure safe access to systems
  • Virtual desktop security prevents unauthorised objects and persons

Data Security.

  • Renewed NDA policies to prevent fraud
  • Data encryption throughout all communication
  • Payment Card Industry Data Security Standard (PCI-DSS) compliant

On-The-Go Analytics.

  • Real-time dashboard app accessible anytime, anywhere
  • Actionable insights for process improvement with secure authentication
  • Advanced reporting and predictive analytics for workforce forecasting

People Management.

  • Cloud-based training, learning and coaching through our online tools
  • WFH performance guided through centralised online portal
  • Open communication andtransparency by COPC-certified management

Remote Hiring.

  • 100% online recruitment through our virtual hiring platform
  • Hundreds of new remote positions
  • Comprehensive virtual onboarding to get new employees on track

Basic comparison for calculating Inhouse-Outsource

One of key factor to do outsourcing is managing your cost. Our offering price also including all related cost due to contact center management. This is very cost effectively management model while your service also keep achive over standard.

  • PACKAGES

Infrastructure

Infrastructure


 Workstation/ IT support

 Telephony

 Facilities


In-House

 100%


Outsource

 100%

Supervisor/Manager

Supervisor/Manager


In-House

 100%


Outsource

 Included in cost per agent

Agent

Agent


In-House

 100%


Outsource

 100%

Quality Assurance

Quality Assurance


In-House

 100%


Outsource

 Included in cost per agent

HR support including

HR support including


 Recruiting

 Payroll

 Benfits management


In-House

 100%


Outsource

 Included in cost per agent


Our Case Studies


Our Triumphs

 

 

Kickstart your digital transformation from home

GET IN TOUCH
+66(0) 20266323
[email protected]
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65/10-12 Chamnan Phenjati Business Centre,
Rama 9 Rd, Huai Khwang,Bangkok 10310

About

We like to be technology disruptions, we embrace the change that is occurring in business technology and challenge the status quo if it is holding business back.

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We like to be technology disruptors, we embrace the change that is occurring in business technology and challenge the status quo if it is holding business back.

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Contacts



+66 (0) 20266323

  [email protected]

 65/10-12 Chamnan Phenjati Business Centre, Rama 9 Rd, Huai Khwang, Bangkok 10310