Work@Home
The future of customer experience is remote.
Our global Work@Home solution went live at the first hint of the COVID-19 outbreak, allowing us to move thousands of our staff home in a matter of days. Thanks to our COPC-certified management team, a strong policy, and experience, our results have been incredible. In under a month:
Keep CX running uninterrupted with a remote workforce
Tech for Home Offices.
- Robotic process automation (RPA) for smoother operation
- Encrypted voice delivery with VoIP
- VPNs and Firewalls to ensure safe access to systems
- Virtual desktop security prevents unauthorised objects and persons
Data Security.
- Renewed NDA policies to prevent fraud
- Data encryption throughout all communication
- Payment Card Industry Data Security Standard (PCI-DSS) compliant
On-The-Go Analytics.
- Real-time dashboard app accessible anytime, anywhere
- Actionable insights for process improvement with secure authentication
- Advanced reporting and predictive analytics for workforce forecasting
People Management.
- Cloud-based training, learning and coaching through our online tools
- WFH performance guided through centralised online portal
- Open communication andtransparency by COPC-certified management
Remote Hiring.
- 100% online recruitment through our virtual hiring platform
- Hundreds of new remote positions
- Comprehensive virtual onboarding to get new employees on track
Basic comparison for calculating Inhouse-Outsource
One of key factor to do outsourcing is managing your cost. Our offering price also including all related cost due to contact center management. This is very cost effectively management model while your service also keep achive over standard.
Infrastructure
Infrastructure
Workstation/ IT support
Telephony
Facilities
In-House
100%
Outsource
100%
Supervisor/Manager
Supervisor/Manager
In-House
100%
Outsource
Included in cost per agent
Agent
Agent
In-House
100%
Outsource
100%
Quality Assurance
Quality Assurance
In-House
100%
Outsource
Included in cost per agent
HR support including
HR support including
Recruiting
Payroll
Benfits management
In-House
100%
Outsource
Included in cost per agent
